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Find the answers to our most commonly asked questions.

Frequently asked questions

A TPA is an organization or institution, separate from an insurer, responsible for managing the operational and administrative duties of an employee benefits plan. This means that TPAs can help organizations allocate their time, money, and other resources more effectively.

TPAs are also licensed professional benefits administrators and work with insurers across the country to provide benefits coverage and other personal insurance services, including life, death, health, dental, disability, and everything in between.

Since it’s not in an organization’s best interest to receive all of their benefits from one insurer, TPAs help companies maximize their resources by consolidating products from multiple insurance carriers simultaneously – unlike traditional insurance plans.

This allows your organization to provide your employees with personalized benefits solutions unique to your goals and needs, and without jeopardizing the quality of your benefits.

Yes, we partner with Alavida, Best Doctors, Homewood Health, Consult+, and many others. To learn more about our specialty insurance carriers, please contact us.

TPAs and insurance providers are different in a couple of key ways. Firstly, TPAs generally only take on certain functions and don’t usually have products of their own. Instead, TPAs package various insurers’ products together to make competitive benefits plans. This often allows additional flexibility in coverage and more tailored solutions rather than off-the-shelf benefit designs typical from larger insurers.

Secondly, due to their smaller scale, TPAs are well-known for providing greater, more personal levels of customer service. This helps support the overall client experience so TPAs can serve you more effectively.

We have developed partnerships with all insurance carriers across Canada, including the most recognized and reputable brokers such as Canada Life, Sun Life, Manulife, Wawanesa, SSQ Insurance, Blue Cross, and more.

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